Speech to Transcript Engine is a smart tool that executes one of them most time consuming procedures and challenging procedures that Financial Institutions face in their everyday business setting. The otherwise daunting process of assessing your account managers in their communication, is automated by the Call Assessment Module, which documents the interaction between Account Managers and your clients. This clever assessment process identifies words and expressions that may direct to wrongdoing and deemed false spoken language within business communication. The module also embeds an additional feature, which takes your compliance assessment a step further. The speech to Transcript Engine translates the actual transcript of communication from any language to English, providing an even clearer view of the relationship established between account managers and clients. Speech to transcript engine is one of the most innovative inclusions yet in the platform, as it welcomes automation in a process that has been traditionally being handled manually up until recently.
I-Spiral will help us to achieve operational efficiencies and improve our customer experience, whilst maintaining the highest level of regulatory compliance across the globe