The Complaints Management System (CCMS) is a software solution for Town Halls. When a citizen has a complaint that is under the jurisdiction of the Town hall he/she can report it to an official. The complaint will be stored to the system and will be marked as pending for solution. The official can choose to assign it to a specific department of the Town Hall.

 

Features

Complaint Management

  • Add a description of the complaint or choose from a predefined list
  • Assign the complaint to a specific department
  • Assign Category and Priority