Complaint Management, especially with regards to investment firms is of critical importance, from the perspective of ensuring positive as well as a consistent customer experience and satisfaction. However, Complaint Management policy has also a regulatory aspect attached to it. With the use of a Complaint Management software solution you also make sure that management of complaints is in accordance to regulatory frameworks set by CySEC and other official bodies. Reviewing of your tools (if any) in complaint management policies is crucial and the inclusion of an automated system such as the one introduced by iSPIRAL will automate an otherwise challenging and often tiresome procedure. This comprehensive tool even takes the complaint management procedure a step further by taking actions to handle and remedy complaints.