Complaint Management, especially with regards to investment firms is of critical importance, from the perspective of ensuring positive as well as a consistent customer experience and satisfaction. However, Complaint Management policy has also a regulatory aspect attached to it. With the use of a Complaint Management software solution you also make sure that management of complaints is in accordance to regulatory frameworks set by CySEC and other official bodies. Reviewing of your tools (if any) in complaint management policies is crucial and the inclusion of an automated system such as the one introduced by iSPIRAL will automate an otherwise challenging and often tiresome procedure. This comprehensive tool even takes the complaint management procedure a step further by taking actions to handle and remedy complaints.

 

- FEATURES

BENEFITS

Advanced Rule Tuning Mechanisms for Improved AML Compliance

Imports transactions from any third party application
Banks and Other Financial Institutions, Investment Firms, Payment Service Providers, ICOs, Gaming, Forex and Broker Firms, Legal Firms, Accounting and Audit Firms, Administrative Service Providers and more

Dynamically creates rules for transaction evaluation
 

Adjusts rules according to designated client groupings
 

Adds thresholds to rules with different values for each system evaluation grade
 

Views the transactions which triggered the rule
 

Adds a grace period to each rule (if an alert is true for a client, then it will not be re-evaluated for a specified period)
 

Delivers aml red flag gap analysis/worst-case scenario analysis
 

Automatically sends emails if an alert is created
 

Automatically creates cases in the solution
 

CRM (Customer Relationship Management) aims to assist users in managing customer information, to track sales leads, to conduct and monitor marketing campaigns and also improve customer communication and quickly address client issues. 

Address your Compliance challenges and
comply with your regulatory obligations with
a solution that will fit to your exact needs

BANKS & OTHER FINANCIAL INSTITUTIONS

BANKS & OTHER FINANCIAL INSTITUTIONS

Enhance KYC, Transaction Monitoring & Risk processes to ensure a compliance framework you can operate in.

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PAYMENTS

PAYMENTS

Automate KYC onboarding & comply with ongoing monitoring of behaviors & fraudulent actions

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FOREX/BROKERS

FOREX/BROKERS

 

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INSURANCE

INSURANCE

 

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ICOs (CRYPTOCURRENCIES)

ICOs (CRYPTOCURRENCIES)

 

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INVESTMENT FIRMS

INVESTMENT FIRMS

 

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GAMING
AND GAMBLING

GAMING
AND GAMBLING

 

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ACCOUNTING & AUDIT FIRMS

ACCOUNTING & AUDIT FIRMS

 

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ADMINISTRATIVE SERVICE PROVIDERS

ADMINISTRATIVE SERVICE PROVIDERS

 

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LEGAL FIRMS

LEGAL FIRMS

 

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TELECOMMS

TELECOMMS

 

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Subcategories

eCITY is a software package that offers various Municipality Services such as Land Management, Utilities Management, Building Permits management and many more. It streamlines data flow process in order to ensure optimal quality and efficiency in serving the people of a city. 

With eCITY you can integrate and unify all council departments and make employees more productive through improved communication between departments. Use eCITY and become one council with a common platform and respond to issues that arise quickly, efficiently and without constraints.

 

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350+ CLIENTS

 

10,000+ USERS

TRUSTED BY SOME OF THE TOP BANKS IN EUROPE

                             
 
 

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